About C&S Retail Technology Services

Technical Services

The C&S Technical Help desk is staffed M-F 7:00 am – 5:00 pm. We strive to answer every call and will only use voicemail as a last resort. All Customers will be contacted by a Technical Support person in a reasonable time frame. Usually within the hour.

C&S Technical Team consists of (13) Team Members that have many years of industry experience in serving the technical support needs of your installed hardware and software products that operate your business. Most of our Associates/Managers have spent years working in Grocery Retail or Point-of-Sale, we understand your business needs and challenges.

C&S is a National Dealer for the following applications and is authorized to; Sell, Install, Train and Support these software applications. These established vendor relationships allow C&S access to the latest software up-grades including level 2 and 3 software support as needed. Most issues reported are Level One and are handled timely by one of our C&S Technical Specialists.

On-site Retailer visits by our Specialists are encouraged.

We are experts in the following applications:

     o BRdata Retail Back Office including advanced modules
     o S4 Software Solutions Retail Back Office
     o Label Printing Software
     o Scale Interface Software

Desktop PCs and Monitors

C&S has a National purchasing agreement with DELL computers that includes 3 year on-site warranty services. We can configure any PC or Server including on-site installation.

Printer Maintenance and Support

C&S provides an on-site hardware maintenance support program for LexMark Label printers. One call to our Support Desk and we take care of the issue.

We also source and provide all printer consumables including printer cartridges and roller kits.

Symbol and Motorola Hand Held Support

C&S provides a “depot” hand held support program including UPS pickup and return. This maintenance program gives the customer assurance that they will always have a unit available to do DSD receiving and store shelf audits.

Vendor Partners – Point-of-Sale

C&S has established Vendor agreements that offer the Retailer competitive pricing under the C&S Preferred Vendor Program.

     o Quality Business Machines – ScanMaster Dealer
     o Truno Retail Technology Solutions – ISS45 v7/v8 Dealer
     o In-Store Technologies – ISS45v7/v8 Dealer
     o Retail Management Systems - ISS45v7/v8 Dealer
     o National Information Systems - NCR ACS-IR

Price Optimization Services

BRdata – Retail Price Optimization

Promotion Optimization Services

BRdata – Promotions Optimization / Ad Planner

Payment Card Transaction Acquisition

C&S has a National agreement with WorldPay. We are able to leverage the C&S program and provide our West Coast Customers with exceptional Credit and Debit processing rates. Please let us know if we can provide you with a comparative report showing you the dollars saved.

Retail Accounting Software interface

C&S has a National agreement with FMS Accounting. This application interfaces very well with BRdata or S4 Retail Back Office.

Gift Card Program

C&S has a National agreement with Blackhawk Network. We work with Blackhawk and your POS dealer to facilitate this popular gift card program.

Equipment Leasing

C&S has access to third party leasing and will assist our Retailers in sourcing funding necessary to finance qualified grocery equipment and software.

Shelf Label and Sign Stock

C&S has negotiated volume pricing on all vinyl label and card stock signs that are available for purchase by our Retailer partners. We also offer a Custom Sign program that allows our customer to design point of sale shelf tags and signs to help the Retailer promote an image.


C&S cost and allowance files are delivered via FTP to our Retailer partners. C&S provides support of the Back Office SIL file interface.

C&S Product Invoice SRP and Retail Reports

Retail SRP is transmitted via FTP to populate C&S zone that provides reports and printed SRP on invoices with GM calculation. C&S provides support of the RPPC files delivered to the Retailer zone.

Competitive Price Collection

C&S collects Chain Store retails and makes those reports available to our Retailer partner. This data give our Retailer tools to manage Competitive Pricing in specific marketing areas.


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